Overview
South Austin Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect personal information when you interact with our business, including our website at southaustinsolutions.com and when you contact us to schedule home services.
Information We Collect
We collect personal information that you voluntarily provide when requesting a quote, scheduling services, or contacting us. This may include:
- Name and contact information (phone number, email address)
- Service address and property details
- Service preferences and project notes
- Communications you send to us
How We Use Your Information
We use the information we collect solely to provide and communicate about home services, including:
- Responding to quote requests and scheduling appointments
- Sending transactional SMS notifications related to your scheduled service
- Communicating important updates about your appointment
- Following up after service completion
SMS Communications
Opt-In Method: When you submit a service request through our website contact form at southaustinsolutions.com, you are presented with a required SMS consent checkbox. By checking the box and submitting the form, you explicitly opt in to receive transactional text messages from South Austin Solutions at the phone number you provided.
What you are opting in to: Transactional SMS messages related to your scheduled service appointments, including appointment confirmations, technician dispatch notifications (en route alerts), and job completion confirmations.
- Message frequency: Message frequency varies. You will typically receive 2-4 messages per scheduled service appointment.
- Message and data rates may apply. Check with your carrier for details.
- Reply STOP to any message at any time to immediately opt out of all future SMS messages. You will receive a single confirmation message.
- Reply HELP to any message for assistance, or call us at 512-621-4395.
- Consent is not a condition of purchase. You may request services without opting in to SMS notifications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent.
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only with service technicians assigned to your project, solely to fulfill your service request.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure.
Your Rights
You may request access to, correction of, or deletion of personal information we hold about you by contacting us directly. You may also opt out of SMS communications at any time by replying STOP to any message we send.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: